Informed Delivery Available for Free From USPS

What is Informed Delivery? Informed Delivery is a free and optional notification service that gives eligible residential consumers the ability to see a preview of their letter mail, wherever they are, before it arrives.
Nothing replaces the tactile value of hardcopy mail, but the United States Postal Service understands consumers’ increasing desire to interact and communicate digitally with everything, including their mail. Informed Delivery offers consumers the convenience of seeing what is coming to their mailbox – anytime, anywhere – even while on the go or traveling. Providing advance notice of mail delivery also allows users to know when important pieces of mail will be arriving, better plan for their day, and stay organized. Informed Delivery bridges the gap between the physical and digital worlds to create an innovative experience for consumers and maintain the relevancy of physical mail in today’s highly digital environment.
Participating consumers receive an email containing greyscale images of the outside of their household’s letter-sized mailpieces that will be arriving soon.
Notifications may also be viewed on the dashboard at www.informeddelivery.usps.com.
Interested consumers should visit www.informeddelivery.usps.com to sign up. Follow the on-screen prompts to check if your ZIP Code and individual delivery address are eligible for the feature.

<strong>Frequently Asked Questions</strong>
Why Informed Delivery? The Postal Service continues to invest in digital technology to improve our ability to provide enhanced services and information to both senders and receivers of mail. Informed Delivery has the potential to bring the mail experience more directly into the daily digital and mobile lives of our customers.
What is Informed Delivery and How Does it Work? To automate the sortation and delivery of mail, USPS digitally images the front of mailpieces that run through our automation equipment. Now we are using those images for a second purpose: to provide digital notifications to users in advance of the delivery of physical mail. Informed Delivery is an optional notification service for residential consumers that sends an email to users containing grayscale images of the outside of letter-sized mailpieces that are arriving soon. The images are of the exterior, address side of household mailpieces (not the inside contents), and notifications are only sent on days when mail is being processed and delivered to the home. Users can also visit the dashboard on www.informeddelivery.usps.com to view their images, which are available for a seven-day period. Business mailers who are participating in the pilot program will have the ability to display relevant digital content related to mailpiece images included in the notifications.
Who is Eligible to Sign Up For Informed Delivery? Informed Delivery is now available to eligible residential consumers in the majority of ZIP Codes across the country. USPS currently provides the feature for delivery points in eligible ZIP Code locations for which mail can be sorted on automated equipment and where there is a unique delivery ZIP Code, down to the apartment level or other unit designation where applicable. USPS is still working through a few instances in which mail must be manually sorted. In addition to having an address enabled for Informed Delivery, interested consumers must also successfully complete identity verification to confirm they live at the address.
Why May I Not be Eligible For Informed Delivery? In order for the feature to provide mail images to the appropriate recipient(s), each multi-unit building on each carrier route must be individually identified and coded to the unit level. While most addresses are coded at this level, this coding process, especially in high density areas, is a work in progress. If you live in multi-unit building and you have successfully registered on usps.com®, but the sign up process indicates that you do not have an eligible address, we are unable to offer you the feature until the coding is complete. Please check back at a later date.
How Secure is Informed Delivery? USPS takes the privacy of your mail very seriously. Personal information is protected. The scanned images are of the external markings, showing only the exterior, address side of letter-sized mail. The mail is protected by the U.S. Postal Inspection Service, whose sole mandate is to safeguard the entire Postal Service system, including the employees who deliver and process the mail and millions of customers who use it. The Postal Service adheres to the privacy requirements of the Privacy Act established by the federal government which controls when and how the USPS shares personal information and limits the conditions in which that information can be disclosed externally to outside parties.
Why Should I Use Informed Delivery? Mail represents an important way in which we communicate with one another. Providing advance notice of a residential consumer’s expected mail deliveries, before they arrive, increases the flow of information and can sometimes enable a consumer to take action before important mail even hits the mailbox. This feature also benefits the entire family, ensuring that everyone sees the mail each day, not just those that pick up the mail from the physical mailbox.